1. Purpose
These general terms and conditions of sale define the rights and obligations of the parties in the context of the remote booking of services offered by the establishment "Romantic Artist Room B&B Montmartre" on its website and mobile Services.
They govern all stages necessary for the reservation and follow-up of the reservation between the contracting parties. All reservations therefore imply the customer's full and unreserved acceptance of these conditions. All customers acknowledge that they have the capacity to contract, i.e. that they are of legal age and not under guardianship or trusteeship.
Throughout this text, the names "establishment" and "site" refer to the site named www.romantic-artist-room-bed-and-breakfast-montmartre.amenitiz.io and correspond to the domain name that can be consulted at www.romantic-artist-room-bed-and-breakfast-montmartre.amenitiz.io


***COVID-19***
In this period of health crisis, we would like to inform our customers of two specific points in our General Terms and Conditions of Sale:
Flexibility: please read article 8 of these terms and conditions carefully
Responsibility: please read article 11 of the following GTCS

2. Scope of application
These General Terms and Conditions apply to all bookings made via the internet, the website or mobile services or those of our partners.

3. Enforceability of general terms and conditions
In any event, the version of the general terms and conditions of sale enforceable against the customer is that in force at the time of booking on the website or mobile services or those of its partners.

4. Reservations
Reservations can be made via the website, by e-mail, by post or by telephone. The reservation will only be effective if it is guaranteed by the customer, by communicating a credit card number with validity date. After receipt of payment, a detailed reservation confirmation is sent to the customer.
The establishment accepts Visa and MasterCard for payment, not other cards or vacation vouchers.
Bank cheques are not accepted
Payment must be made at the time of booking for the entire duration of the stay.

5. Payment
The customer must present the credit card used to make the reservation. The establishment may ask for an identity card to prevent the risk of credit card fraud.
Payment is debited at the time of booking.
In the event of damage or breakage in the room during the customer's stay, a charge may be made to the customer's credit card for the amount of the damage, with presentation of the invoice to the customer.

6. Changes to stay
Any modification to the stay must be requested by e-mail or telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In the event of a change to your stay, the following conditions apply (except in cases of force majeure):
-In the event of non-arrival on the scheduled arrival date, the customer is not entitled to a refund
-Any stay begun is due in full.

7. Cancellation of stay
All cancellations must be requested by e-mail or telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In the event of cancellation, the following conditions apply (except in cases of force majeure):
-For all cancellation requests, a credit note valid for 18 months will be given to the customer; the establishment does not reimburse cancellations
-All booked and started stays are fully due.

8. Force majeure
Force majeure is defined as any unforeseeable, insurmountable event external to the parties that prevents either the customer or the establishment from fulfilling all or part of their obligations under the contract.
Cases of force majeure or fortuitous events are those usually recognized by the jurisprudence of the French Courts and Tribunals.
Each party may not be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure.
It is expressly agreed that an event of force majeure suspends the performance of the parties' mutual obligations, and that each party shall bear the costs arising therefrom.

***In the case of COVID-19, the establishment accepts last-minute changes and stays if a new confinement or a restriction of circulation should be decided by the government
A credit note valid for 18 months will be sent to the customer in accordance with order no. 2020-315 of March 25. In the event of cancellation and refusal of the credit note, reimbursement will be made after 18 months

9. Prices
Prices are always quoted in EUROS.
The establishment is not subject to VAT, the tourist tax is included in the price indicated in the confirmation
The prices shown include only the service indicated in the booking.

10. Complaints and disputes
All complaints must be made to the establishment within 7 days of the date of stay.
Failing recourse to a conventional mediation procedure or any other alternative dispute resolution method within 30 days, either party may refer the matter to the competent legal jurisdiction.

11. Responsibilities
It is the responsibility of the establishment to take out all guarantees and insurance necessary for the reception of the public in its establishment and for the exercise of its activity.
The establishment is liable only for theft of goods or objects entrusted to its care.
Customers are responsible for the safekeeping of their goods and objects. The customer must inform the establishment of any damage caused by him/her. The customer is responsible for all damage caused by his intermediary, and undertakes to pay the cost of repairing any damage to the premises made available to him.

In addition, any behavior contrary to public decency or order, or considered to endanger the lives of others, will lead the establishment to ask the customer to leave the establishment without any compensation or refund if payment has already been made. If no payment has yet been made, the customer will be required to pay the price of the nights consumed before leaving the establishment.

***In the case of COVID-19, as the customer has been notified, payment for the stay is due in full. In the event of a customer showing symptoms during their stay, the establishment will impose isolation in their room and a temperature reading. If the customer refuses, or if the customer deliberately conceals any symptoms, the establishment reserves the right to refuse service and terminate the customer's stay. The remainder of the stay is due. ***

The customer agrees not to invite any person whose behavior is likely to prejudice the establishment, which reserves the right to intervene if necessary.

We would like to remind our guests that rooms are rented to adults only, with a maximum capacity of two people per room, and that no extra beds can be provided. Our guest rooms are located on the second floor, without elevator, and are not suitable for people with reduced mobility. Children are not accepted. Pets are accepted on request (a cleaning supplement will be applied)

If you have any questions, please contact us by phone or e-mail.